No, the Hillsbus MetroConnect app is completely free.
You can make a booking with us up to 12 hours in advance.
Yes, to use this service you must make a booking using the Hillsbus MetroConnect app.
No, all passengers must make a booking using the Hillsbus MetroConnect app.
You can book up to 12 hours in advance. If you have an urgent booking, you can select the next bus available for pickup. The app will provide you with trip confirmation and an estimated travel time.
Our app is real-time. This means that you can make a booking at any time for the next available service.
Although other passengers will be booked onto the bus, we organise our routes in the most efficient manner. Our technology prevents a passenger from making a booking for a particular bus if it will disrupt the trip of its current passengers. We work hard to make sure you arrive at your destination stress-free.
Pricing & Payment
Adult fares start from $2.24 ($1.12 for Concessions).
Payment is made securely via the Visa or Mastercard you have set up in the Hillsbus MetroConnect App. This occurs at the completion of your trip.
No, payment needs to be made via the App using Visa or Mastercard.
Bookings may be cancelled without incurring any cost up until prior to your confirmed collection time. In these circumstances, the transaction will be cancelled and will not appear on your credit/debit card statement. Please refer to the Terms & Conditions for more detail.
Hillsbus MetroConnect operates On Demand services for Bella Vista, Norwest and Hills Showground Sydney Metro Stations within a 3km radius. You can view our service map here.
When you log into the app, you’ll see there are virtual bus stops everywhere within the service zone! These bus stops are visible when you log into the app, so you can select the one closest to you when you book – physical or virtual.
A virtual bus stop is your selected pick up location of your trip. Hillsbus MetroConnect is all about offering making travel convenient for you, so we’ve have created a multitude of virtual bus stops everywhere within the service area. Your virtual bus stop (pick-up point) will be as close to you as possible, but may be within a short walking distance from the location of your booking.
We don’t operate a door-to-door service, but we’ll pick you up from whatever bus stop is closest to you, be it a physical (real) bus stop or a virtual one.
Hours of operation
Hillsbus MetroConnect operates between 6am to 10am, and 4pm to 9pm, Monday to Friday. It doesn’t operate on weekends.
Yes, all of our buses are equipped to carry one wheelchair.
As our capacity is for seating and standing, plus one wheelchair or pram, we’re unable to guarantee seating.
Of course! Our buses have the capacity for a pram or wheelchair. Whenever your child is in the pram, you must ensure they are securely strapped in.
As space is limited, luggage should be able to sit on your lap or be placed securely under your seat.
Yes, provided your child is over seven years of age and you have booked a seat.
The bus we have chosen to operate the Hillsbus MetroConnect On Demand service is a Hino Poncho that has a capacity of 23 (16 seated and seven standing), including one wheelchair or pram.
Eating and drinking is not allowed on the bus.
We’re always happy to help. You can email our friendly team at firstname.lastname@example.org or, for urgent matters, phone (02) 8889 7050.